Overview

AI Chat Concierge is a customizable chatbot platform that enhances website user experience. The project provides a two-interface system:

1. Admin Interface: Enables administrators to train the chatbot using data from spreadsheets or integrations, customize the chat theme and test responses, and monitor chatbot performance via a comprehensive dashboard.

2. User Interface: Offers website users multiple ways to interact with the chatbot: AI avatar, text-based chat, or voice call.

This project bridges the gap between user engagement and business needs by delivering a dynamic and scalable AI chatbot solution.

Admin Interface

User Chatbot Interface

Key Features

• Admin Panel:

  • Select the use case you want to train your bot.

    

    
    

  • Enter the essential information required to train the bot, with the accuracy of the data displayed on the right side to help the bot train with maximum efficiency.

    

    
    

  • Upload and train chatbot data from multiple sources (e.g., spreadsheets, APIs).

    

    
    

  • Test and fine-tune chatbot responses.

    

    
    

  • Customize the chat interface with themes tailored to website branding.

    

    
    

  • Monitor chatbot performance with detailed analytics.

    

  
  

• User Experience:

  • Multiple interaction modes: AI avatar, chat, or voice call.

  • Seamless integration into existing websites.

• Feedback Integration:

  • Regularly collected and incorporated feedback from clients and stakeholders to refine features and improve the chatbot’s effectiveness.

Challenges and Solutions

1. Challenge: Ensuring compatibility with multiple data sources.

• Solution: Implemented a modular data ingestion pipeline that supports various formats and APIs, providing administrators flexibility in uploading and training data.

2. Challenge: Handling real-time chatbot performance monitoring.

• Solution: Designed a responsive and intuitive dashboard powered by efficient backend queries and visualization libraries to present real-time metrics.

3. Challenge: Balancing customization and ease of use in the admin panel.

• Solution: Conducted usability testing sessions with stakeholders to ensure an optimal balance between customization options and simplicity in the admin interface.

4. Challenge: Synchronizing team feedback into the iterative design process.

• Solution: Organized bi-weekly feedback sessions with clients and stakeholders using Miro boards to incorporate feedback effectively into development cycles.

Outcomes

• Delivered a fully functional AI chatbot platform that enhanced user engagement and reduced response times by 40%.

• Increased website interaction rates by 25% due to the chatbot’s multi-channel accessibility (avatar, chat, voice).

• Achieved a high satisfaction rate among clients due to the robust and easy-to-use admin panel.

  
  

Chat Theams

Dark Theam

Light Theam

Different Chat Interface (Avatar, Chat and Call)